Customer Service Policy

Customer Service

Our Promise

⏱️ 24-Hour Response

Guaranteed reply within 24 business hours

Urgent Cases: 12hrs

🔄 Hassle-Free Returns

30-day return policy with prepaid label

Extended to 45 days for VIP

🔒 Secure Payments

256-bit SSL encryption on all transactions

PCI DSS Certified

Support Channels

📞 Phone Support

1-800-555-1234
Mon-Fri: 8AM-8PM EST
Sat-Sun: 9AM-5PM EST

✉️ Email Support

servicebr@163.com
Average response time: 2hrs

💬 Live Chat

Available in bottom-right corner
Instant connection during business hours

FAQ Quick Links

How do I track my order? ▼

Tracking numbers are automatically emailed when your order ships. You can also check order status in your account dashboard.

What payment methods do you accept? ▼

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay.

Escalation Protocol

📋 Resolution Timeline

  • Initial Response: ≤24hrs
  • Case Resolution: 3-5 business days
  • Complex Issues: 7-10 business days
24/7 Emergency: support@yourstore.com